(1) Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons, holidays, or promotional periods, processing may take up to 5 business days.
(2) Shipping Destinations
We provide worldwide international shipping to most countries and regions. Shipping availability may vary based on local regulations or logistics conditions. If your country cannot be selected at checkout, we are currently unable to ship to that destination.
(3) Estimated Delivery Time
Shipping time begins after the order has been dispatched. All orders are shipped using standard international logistics services.
| Shipping Method | Estimated Transit Time | Notes |
|---|---|---|
| Standard International Shipping | 20–30 business days | Delivery time may vary due to customs clearance, destination country, local holidays, weather conditions, or carrier delays. |
(4) Shipping Costs
We are pleased to offer Free Standard International Shipping on all orders.
- No shipping fees will be charged at checkout.
- No minimum purchase amount is required to qualify for free shipping.
- The product price displayed includes all shipping costs.
Pet mats may be folded or rolled for safe transportation and efficient shipping.
(5) Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information. Please note that tracking updates may take several days to become active after dispatch.
(6) Packaging
All products are carefully packaged to minimize damage during transit. Some mats may require time to return to their original shape after unpacking.
(7) Customs, Duties & Taxes
International shipments may be subject to customs duties or import taxes according to local regulations. These charges, if applicable, are the responsibility of the recipient.
(8) Address Accuracy
Please ensure your shipping address and contact information are complete and accurate. We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address details.
(9) Delays or Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact our support team. We will assist you in tracking and resolving the issue.
(10) Contact
For any shipping-related inquiries, please contact us at support@max.bdroot.com and include your order number for faster assistance.